Cisco CLACC Training (300-815)
Implementing Cisco Advanced Call Control On-Premises
The Cisco CLACC Training (300-815) – Implementing Cisco Advanced Call Control On-Premises v2.0 course is designed for engineers who need deep, hands-on expertise in advanced call control, signaling, and on-premises collaboration solutions. This training prepares you for the Cisco CLACC 300-815 exam, a concentration exam for the CCNP Collaboration certification
What is included:
- 5-day intensive instructor-led
- 200 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
- 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access.
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What You'll Learn
Course Outline
Labs Outline
Related Certifications
What You'll Learn
Advanced Call Control & SIP Signaling
- Analyze and troubleshoot complex SIP messages including PRACK, UPDATE, re-INVITE, REFER, and mid-call signaling.
- Understand NAT traversal technologies (STUN, TURN, ICE) for media optimization.
Cisco CUBE & Voice Gateway Technologies
- Configure and troubleshoot CUBE dial-peer behavior, codec negotiation, and DTMF interoperability.
- Manipulate SIP/SDP headers using SIP Profiles and implement secure SIP trunks with TLS/SRTP.
- Deploy advanced dial-peer features: URI dialing, pattern maps, dial-peer groups, voice VRF, and more.
- Integrate complex media features like flow-through/flow-around and video interworking.
CUCM Advanced Routing & Interoperability
- Implement advanced globalized call routing using route patterns, lists, groups, partitions, and CSS.
- Configure EO/DO, SIP normalization, SIP transparency, and SIP security profiles.
- Deploy centralized & distributed call-routing architectures using Local Route Groups and Time-of-Day routing.
Call Recording, Mobility & Supplementary Features
- Understand and configure recording methods: SIPREC, Built-in Bridge (BiB), and gateway-based XMF.
- Configure CUCM mobility features: Unified Mobility, Extension Mobility, Extend & Connect.
- Deploy Call Park, Pickup, MoH, Hunt Groups, Call Queuing, Barge, and BLF services.
Expressway, MRA & B2B Solutions
- Deploy Mobile & Remote Access (MRA) using Expressway-C/E servers.
- Troubleshoot MRA, certificates, DNS, traversal zones, and neighbor zones.
- Configure encrypted calling with TLS/mTLS, security policies, intrusion detection, and firewall rules.
- Deploy secure Business-to-Business (B2B) SIP communication with CUCM integration.
Course Outline
1.0 Signaling & Media Protocols (10%)
1.1 Troubleshoot Advanced SIP Call Flows
- Ringback behavior analysis
- PRACK messages
- SIP UPDATE methods
1.2 Media Optimization & NAT Traversal
- STUN
- TURN
- ICE media path selection
1.3 Troubleshoot Mid-Call Signaling
- Hold/Resume with new media negotiation
- Call transfer (blind, consult, REFER, re-INVITE)
- Conferencing & barge behavior
- Session timers, retries, refresh mechanisms
2.0 Session Border Controller & Voice Gateway Technologies (30%)
2.1 Cisco UCME & SIP SRST
- Configure Cisco Unified Communications Manager Express (UCME)
- Configure SIP Survivable Remote Site Telephony (SRST)
2.2 Troubleshoot CUBE Dial Plan Elements
- DTMF interoperability
- Codec preference lists
- SIP/SDP header manipulation using SIP Profiles
- Signaling & media bindings
- TLS profiles & SRTP
2.3 CUBE Advanced Dial-Peer Troubleshooting
- URI dialing & URI matching
- Dial peer groups
- E.164 pattern maps
- Voice VRF & Multi-VRF
- Hunt-stop troubleshooting
2.4 Advanced SIP Interoperability with CUBE
- Video interworking
- Media flow-through vs. flow-around
- Local Transcoder Interface (LTI) transcoders
- Filtering/blocking mid-call signaling
- EO/DO interoperability
- Secure SIP trunk interoperability
3.0 Advanced Call Control (25%)
3.1 Advanced SIP Interoperability with CUCM
- Early-offer / Delayed-offer (EO/DO)
- SIP normalization & transparency
- SIP profiles
- SIP trunk security profiles
3.2 Call Recording Technologies
- Network-based gateway recording (XMF)
- SIPREC recording
- Built-in Bridge (BiB)
3.3 Troubleshoot Globalized Call Routing in CUCM
- Route patterns: Traditional & +E.164
- Route lists & route groups
- Translation patterns, transformations, & transformation patterns
- Local Route Groups
- Time-of-Day routing
- Partitions & Calling Search Spaces (CSS)
- Forced Authorization Codes (FAC)
- Urgent Priority call matching
4.0 Supplemental Features & Security (20%)
4.1 Certificate Management in CUCM
- Trust stores
- Secure phone registration
- Phone security profiles
4.2 Configure Supplementary Call Features
- Call Park
- Call Pickup
- Hunt groups
- Call Queuing with announcements
- Music on Hold (MoH)
- Barge
- Busy Lamp Field (BLF)
4.3 Troubleshoot CUCM Mobility
- Unified Mobility (excluding dual-mode phones)
- Extension Mobility
- Extend & Connect
4.4 Directory Services & GDPR
- ILS configuration
- URI synchronization
- GDPR (Global Dial Plan Replication)
5.0 Remote Connectivity & B2B Solutions (15%)
5.1 Configure Mobile & Remote Access (MRA)
- Expressway-based remote endpoint access
5.2 Troubleshoot MRA
- Registration, signaling, media paths
- Diagnostic tools & logging
5.3 Expressway Media Traversal
- Traversal architecture
- Firewall/NAT traversal concepts
5.4 Protocol Interworking on Expressway
- IPv4 ↔ IPv6 signaling/media interworking
5.5 Encrypted Calling on Expressway
- TLS
- mTLS
- Zone media encryption modes
- Certificate management & ACME support
5.6 Expressway Security
- Toll-fraud prevention policies
- Intrusion detection
- Encryption & zone-level security
- Firewall rules
5.7 Troubleshoot B2B Collaboration
- DNS records (A, SRV, NAPTR)
- Certificate issues
- Traversal zones
- Neighbor zones
- DNS zones
- Transforms & search rules
- SIP trunk integration with CUCM
Labs Outline
coming soon
Related Certifications
CCNP Collaboration Certification
