(CLOUD-CONFT) Configuring and Administering Cisco Webex (Meetings, Calling and Messaging)
Learn to manage and configure Cisco WebEx – Meeting, Calling & Messaging
This is a 5-day WebEx Conferencing (Meeting/Calling/Messaging) instructor-led course where students will learn how to Provision, Manage, Monitor, and Troubleshoot Cisco WebEx Meetings, Calling, and Messaging. Students will learn to integrate Office 365, Edge Audio, Directory Services, Single Sign-on, Hybrid Mesh Nodes, Hybrid Calendaring, and Hybrid Security with their existing Infrastructure. Student will also learn how to monitor and troubleshoot the WebEx Environment. Student will learn how to use Control Hub to configure the WebEx App and Conferencing Devices.
What is Included:
- 5-day intensive instructor-led
- 100 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
| Course | Course Date | Location | Register |
|---|---|---|---|
| (CLOUD-CONFT) Configuring and Administering Cisco Webex | 05-18-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | Register |
| (CLOUD-CONFT) Configuring and Administering Cisco Webex | 06-15-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
| (CLOUD-CONFT) Configuring and Administering Cisco Webex | 06-22-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| (CLOUD-CONFT) Configuring and Administering Cisco Webex | 08-17-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | Register |
| (CLOUD-CONFT) Configuring and Administering Cisco Webex | 09-21-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
- Module 1: Configure WebEx Control Hub
Module Topics
Lesson 1: Webex Overview
Lesson 2: Webex Meeting Overview
Lesson 3: Webex Hybrid Services Overview
Lesson 4: Webex Messaging and Calling Overview
Module Summary
Module 2: Network Planning, and Network Assessment
Module Topics
Lesson 1: Webex Administration Client Requirements
Lesson 2: Network Requirements
Lesson 3: Network Assessment for Webex
Lesson 4: Hybrid Work Readiness Assessment
Module Summary
Module 3: Webex Control Hub
Module Topics
Lesson 1: Control Hub Overview
Lesson 2: Organization Settings
Lesson 3: Adding Users
Lesson 4: Adding Devices
Lesson 5: Adding Workspaces
Lesson 6: Administration Panels
Lesson 7: User Portal
Module Summary
Module 4: WebEx Room Systems, Device, and Clients
Module Topics
Lesson 1: Webex Portfolio and Features
Lesson 2: Webex Desk Series
Lesson 3: Webex Room Kits
Lesson 4: Webex Room Devices
Lesson 5: Webex Board Pro
Lesson 6: Webex Room Navigator
Lesson 7: SX / DX Devices
Lesson 8: Webex Room OS 11
Lesson 9: Webex Device States
Lesson 10: Webex Calling Devices
Lesson 11: Webex Meeting App
Lesson 12: Webex App
Lesson 13: Webex Web Interface
Lesson 14: Webex Mobile Clients
Lesson 15: Device Use Cases
Module Summary
Module 5: WebEx Meetings
Module Topics
Lesson 1: Webex Meeting Platform
Lesson 2: Webex Experience and Features
Lesson 3: Cisco Webex Layouts and Screen
Lesson 4: Schedule and Starting Meetings
Lesson 5: Cisco Webex Events
Lesson 6: WebEx Meeting Site Administration
Lesson 7: Webex Meeting Templates
Module Summary
Module 6: Webex Hybrid Calendaring Services
Module Topics
Lesson 1: Hybrid Calendar Services
Lesson 2: Calendar Services
Lesson 3: Expressway C Settings
Lesson 4: Manage Certificates
Lesson 5: Configure Connector Management
Module Summary
Module 7: WebEx Calling
Module Topics
Lesson 1: Webex Calling Overview
Lesson 2: Webex Calling Architectures
Lesson 3: Webex Calling Configuration
Lesson 4: Webex Calling Features
Lesson 5: Webex Calling Service Settings
Lesson 6: Webex Calling Client Settings
Lesson 7: Webex Calling Provisioning
Lesson 8: Webex Calling Migration
Lesson 9: Webex Calling, U.S. Emergency Call Handling
Module Summary
Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On
Module Topics
Lesson 1: Directory Synchronization
Lesson 2: Integrate O365 with Webex
Lesson 3: Single Sign-On with Azure
Lesson 4: Single Sign-On with ADFS
Module Summary
Module 9: WebEx Edge
Module Topics
Lesson 1: Introduction to Webex Edge for Devices
Lesson 2: Webex Edge Device Connector
Lesson 3: Registering Multiple Devices to the Cloud
Lesson 4: Cloud Features for On-Premises Devices
Lesson 5: Hybrid Calling for Webex Devices: Configuration
Lesson 6: Device Configuration
Lesson 7: Bulk Configuration
Module Summary
Module 10: Webex Hybrid Calendaring Services
Module Topics
Lesson 1: Hybrid Calendar Overview
Lesson 2: Hybrid Calendar Scheduling
Lesson 3: Deploying Hybrid Calendaring
Lesson 4: Expressway C Configuration for Hybrid Calendar
Module Summary
Module 11: Configuring WebEx Services Video Mesh
Module Topics
Lesson 1: Video Mesh Overview
Lesson 2: Video Mesh Deployment
Lesson 3: Webex Video Mesh Node Discovery
Lesson 4: Mesh Node – Call Control Integrations
Lesson 5: Mesh Node – Distributed Architecture
Module Summary
Module 12: WebEx Hybrid Calling
Module Topics
Lesson 1: Hybrid Calling Overview
Lesson 2: Hybrid Calling Scenario
Lesson 3: Hybrid Calling Configuration
Module Summary
Module 13: Microsoft Teams Integration
Module Topics
Lesson 1: Video Integration with Microsoft Teams (VIMT) Overview
Lesson 2: Cloud Video Interop (CVI) enabled vs Direct Guest Join (WebRTC)
Lesson 3: Cisco Webex Video Integration for Microsoft Teams (VIMT) Architecture
Lesson 4: WebRTC Architecture
Lesson 5: Deploying Video Integration with Microsoft Teams
Module Summary
Module 14: WebEx Services Security
Module Topics
Lesson 1: Introduction – Webex Cloud Security
Lesson 2: Security – Visibility and Firewalls
Lesson 3: Hybrid Data Security
Lesson 4: Custom Security Settings
Module Summary
Module 15: WebEx Edge Audio
Module Topics
Lesson 1: Edge Audio Overview
Lesson 2: Edge Audio Configuration
Lesson 3: Unified Communications Manager Configuration
Lesson 4: Expressway Configuration
Lesson 5: Control Hub Configuration
Module Summary
Module 16: WebEx Services – Compliance
Module Topics
Lesson 1: Compliance Overview
Lesson 2: Webex Compliance APIs
Lesson 3: Webex Control Hub Compliance Configuration
Module Summary
Module 17: Monitoring, Analytics, and Troubleshooting
Module Topics
Lesson 1: Webex Monitoring, Analytics, and Troubleshooting Overview
Lesson 2: Webex Sites Status
Lesson 3.1: Webex Meetings Analytics > Engagement
Lesson 3.2: Webex Meetings Analytics > Participants
Lesson 3.3: Webex Meetings Analytics > VoIP Quality
Lesson 3.4: Webex Meetings Analytics > Video Quality
Lesson 3.5: Webex Meetings Analytics Join Meeting Time
Lesson 3.6: Webex Meetings Analytics > Audio
Lesson 4: Webex Analytics > Messaging
Lesson 5: Webex Analytics > Calling
Lesson 6: Webex Analytics > Devices
Lesson 7: Webex Analytics > Video Mesh
Lesson 8: Webex Troubleshooting
Lesson 9: Webex Reporting
Module Summary
Module 18: Webex Integration with Slack
Module Topics
Lesson 1: Slack / Webex Integration Overview
Module Summary
Module 19: Webex Integration with Slido
Module Topics
Lesson 1: Slido Overview
Lesson 2: Slido Deployment
Lesson 3: User Experience and Workflow
Lesson 4: Data Management
Lesson 5: Integration Tools
Module Summary
Module 20: Webex APIs, Integrations and Macros
Module Topics
Lesson 1: Webex APIs
Lesson 2: Integrations
Lesson 3: Device Programmability and Macros
Module Summary
Module 21: Digital Signage
Module Topics
Lesson 1: Webex Digital Signage
Lesson 2: Digital Signage Configuration using Cisco Webex Control Hub
Lesson 3 Appspace
Module Summary
Module 1: Configure WebEx Control Hub
Module Topics
Lesson 1: Webex Overview
Lesson 2: Webex Meeting Overview
Lesson 3: Webex Hybrid Services Overview
Lesson 4: Webex Messaging and Calling Overview
Module Summary
Module 2: Network Planning, and Network Assessment
Module Topics
Lesson 1: Webex Administration Client Requirements
Lesson 2: Network Requirements
Lesson 3: Network Assessment for Webex
Lesson 4: Hybrid Work Readiness Assessment
Module Summary
Module 3: Webex Control Hub
Module Topics
Lesson 1: Control Hub Overview
Lesson 2: Organization Settings
Lesson 3: Adding Users
Lesson 4: Adding Devices
Lesson 5: Adding Workspaces
Lesson 6: Administration Panels
Lesson 7: User Portal
Module Summary
Module 4: WebEx Room Systems, Device, and Clients
Module Topics
Lesson 1: Webex Portfolio and Features
Lesson 2: Webex Desk Series
Lesson 3: Webex Room Kits
Lesson 4: Webex Room Devices
Lesson 5: Webex Board Pro
Lesson 6: Webex Room Navigator
Lesson 7: SX / DX Devices
Lesson 8: Webex Room OS 11
Lesson 9: Webex Device States
Lesson 10: Webex Calling Devices
Lesson 11: Webex Meeting App
Lesson 12: Webex App
Lesson 13: Webex Web Interface
Lesson 14: Webex Mobile Clients
Lesson 15: Device Use Cases
Module Summary
Module 5: WebEx Meetings
Module Topics
Lesson 1: Webex Meeting Platform
Lesson 2: Webex Experience and Features
Lesson 3: Cisco Webex Layouts and Screen
Lesson 4: Schedule and Starting Meetings
Lesson 5: Cisco Webex Events
Lesson 6: WebEx Meeting Site Administration
Lesson 7: Webex Meeting Templates
Module Summary
Module 6: Webex Hybrid Calendaring Services
Module Topics
Lesson 1: Hybrid Calendar Services
Lesson 2: Calendar Services
Lesson 3: Expressway C Settings
Lesson 4: Manage Certificates
Lesson 5: Configure Connector Management
Module Summary
Module 7: WebEx Calling
Module Topics
Lesson 1: Webex Calling Overview
Lesson 2: Webex Calling Architectures
Lesson 3: Webex Calling Configuration
Lesson 4: Webex Calling Features
Lesson 5: Webex Calling Service Settings
Lesson 6: Webex Calling Client Settings
Lesson 7: Webex Calling Provisioning
Lesson 8: Webex Calling Migration
Lesson 9: Webex Calling, U.S. Emergency Call Handling
Module Summary
Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On
Module Topics
Lesson 1: Directory Synchronization
Lesson 2: Integrate O365 with Webex
Lesson 3: Single Sign-On with Azure
Lesson 4: Single Sign-On with ADFS
Module Summary
Module 9: WebEx Edge
Module Topics
Lesson 1: Introduction to Webex Edge for Devices
Lesson 2: Webex Edge Device Connector
Lesson 3: Registering Multiple Devices to the Cloud
Lesson 4: Cloud Features for On-Premises Devices
Lesson 5: Hybrid Calling for Webex Devices: Configuration
Lesson 6: Device Configuration
Lesson 7: Bulk Configuration
Module Summary
Module 10: Webex Hybrid Calendaring Services
Module Topics
Lesson 1: Hybrid Calendar Overview
Lesson 2: Hybrid Calendar Scheduling
Lesson 3: Deploying Hybrid Calendaring
Lesson 4: Expressway C Configuration for Hybrid Calendar
Module Summary
Module 11: Configuring WebEx Services Video Mesh
Module Topics
Lesson 1: Video Mesh Overview
Lesson 2: Video Mesh Deployment
Lesson 3: Webex Video Mesh Node Discovery
Lesson 4: Mesh Node – Call Control Integrations
Lesson 5: Mesh Node – Distributed Architecture
Module Summary
Module 12: WebEx Hybrid Calling
Module Topics
Lesson 1: Hybrid Calling Overview
Lesson 2: Hybrid Calling Scenario
Lesson 3: Hybrid Calling Configuration
Module Summary
Module 13: Microsoft Teams Integration
Module Topics
Lesson 1: Video Integration with Microsoft Teams (VIMT) Overview
Lesson 2: Cloud Video Interop (CVI) enabled vs Direct Guest Join (WebRTC)
Lesson 3: Cisco Webex Video Integration for Microsoft Teams (VIMT) Architecture
Lesson 4: WebRTC Architecture
Lesson 5: Deploying Video Integration with Microsoft Teams
Module Summary
Module 14: WebEx Services Security
Module Topics
Lesson 1: Introduction – Webex Cloud Security
Lesson 2: Security – Visibility and Firewalls
Lesson 3: Hybrid Data Security
Lesson 4: Custom Security Settings
Module Summary
Module 15: WebEx Edge Audio
Module Topics
Lesson 1: Edge Audio Overview
Lesson 2: Edge Audio Configuration
Lesson 3: Unified Communications Manager Configuration
Lesson 4: Expressway Configuration
Lesson 5: Control Hub Configuration
Module Summary
Module 16: WebEx Services – Compliance
Module Topics
Lesson 1: Compliance Overview
Lesson 2: Webex Compliance APIs
Lesson 3: Webex Control Hub Compliance Configuration
Module Summary
Module 17: Monitoring, Analytics, and Troubleshooting
Module Topics
Lesson 1: Webex Monitoring, Analytics, and Troubleshooting Overview
Lesson 2: Webex Sites Status
Lesson 3.1: Webex Meetings Analytics > Engagement
Lesson 3.2: Webex Meetings Analytics > Participants
Lesson 3.3: Webex Meetings Analytics > VoIP Quality
Lesson 3.4: Webex Meetings Analytics > Video Quality
Lesson 3.5: Webex Meetings Analytics Join Meeting Time
Lesson 3.6: Webex Meetings Analytics > Audio
Lesson 4: Webex Analytics > Messaging
Lesson 5: Webex Analytics > Calling
Lesson 6: Webex Analytics > Devices
Lesson 7: Webex Analytics > Video Mesh
Lesson 8: Webex Troubleshooting
Lesson 9: Webex Reporting
Module Summary
Module 18: Webex Integration with Slack
Module Topics
Lesson 1: Slack / Webex Integration Overview
Module Summary
Module 19: Webex Integration with Slido
Module Topics
Lesson 1: Slido Overview
Lesson 2: Slido Deployment
Lesson 3: User Experience and Workflow
Lesson 4: Data Management
Lesson 5: Integration Tools
Module Summary
Module 20: Webex APIs, Integrations and Macros
Module Topics
Lesson 1: Webex APIs
Lesson 2: Integrations
Lesson 3: Device Programmability and Macros
Module Summary
Module 21: Digital Signage
Module Topics
Lesson 1: Webex Digital Signage
Lesson 2: Digital Signage Configuration using Cisco Webex Control Hub
Lesson 3 Appspace
Module Summary
Lab 1: Initial Cisco WebEx Control Hub Organization Configuration
Lab 2: Configuring WebEx Control Hub
Lab 3: Configuring a Room Device
Lab 4: Configuring WebEx Meetings
Lab 5: Configuring WebEx Cloud – Connected UC
Lab 6: Configuring WebEx Messaging
Lab 7: WebEx Hybrid Calendar Service
Lab 8: WebEx Edge for Devices
Lab 9: WebEx Edge Audio
Lab 10: WebEx Video Mesh
Lab 11: WebEx Calling
Lab 12: O365 Integrations to WebEx App
Lab 13: WebEx Monitoring and Troubleshooting
Lab 14: Cisco WebEx Control Hub
Compliance Office Role
Generating Data for Searching
Compliance – Flexible Retention Policy
Security – Enforcing PIN Lock
Block External Communication
File Sharing Controls
Revoke Access
Lab 15: Single Sign-On (SSO) Configuration with AD FS
Cisco WebEx Password Reset Procedures
Directory Connector Configuration
- WebEx Contact Center Certification
