Amazon Connect Developer
Learn DevOp for Amazon Connect
The Amazon Connect Developer course teaches you how to build, customize, and extend Amazon Connect to meet unique business needs. Learn to create custom integrations, leverage AWS services for automation and reporting, and develop scalable, secure solutions using Amazon Connect APIs and SDKs.
What is Included:
- 5-day intensive instructor-led
- 100 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
| Course | Course Date | Location | Register |
|---|---|---|---|
| Amazon Connect Developer | 05-25-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
| Amazon Connect Developer | 06-22-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Amazon Connect Developer | 07-27-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | Register |
| Amazon Connect Developer | 08-24-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
| Amazon Connect Developer | 09-28-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
By the end of this course, you will be able to:
- Master Amazon Connect APIs & SDKs
Learn how to use the Amazon Connect API, Streams API, and SDKs to extend and customize contact center functionality. - Develop Custom Contact Flows
Build advanced IVR flows using AWS Lambda functions, integrate dynamic data lookups, and design context-aware customer journeys. - Integrate with External Applications
Connect Amazon Connect with CRM systems (Salesforce, ServiceNow, Dynamics 365), ticketing platforms, and third-party apps using REST APIs and AWS services. - Implement Omnichannel Extensions
Customize and extend chat, tasks, and voice channels with developer-driven solutions to improve customer and agent experiences. - Leverage AWS AI/ML Services
Integrate Amazon Lex for conversational bots, Polly for text-to-speech, Comprehend for natural language processing, and Contact Lens for sentiment analysis. - Front-End Customization
Use the Amazon Connect Streams API to embed the Contact Control Panel (CCP) into custom web apps or portals and tailor the agent experience. - Automation & Serverless Development
Build serverless solutions with AWS Lambda, API Gateway, and DynamoDB to automate workflows such as call routing, customer lookups, and ticket creation. - Monitoring & Debugging
Implement logging, monitoring, and error handling strategies to troubleshoot contact flows and integrations effectively. - Hands-on Developer Labs
Gain real-world coding experience by building integrations, extending CCP functionality, and deploying end-to-end use cases in a live AWS environment
Module 1
Amazon Connect Introduction
Amazon Connect Console Fundamentals
Amazon Connect Voice Intermediate
Amazon Connect Flows Fundamentals
Amazon Connect Routing Fundamentals
Amazon Connect Agent Applications Fundamentals
Module 2
Amazon Connect Customer Profiles Fundamentals
Amazon Connect Flows Intermediate
Amazon Connect Flow Modules and Step-by-Step Guides
Amazon Connect Development Fundamentals
Amazon Connect APIs Intermediate
Amazon Connect and Amazon EventBridge Intermediate
Module 3
Amazon Connect Data Streaming Intermediate
Amazon Connect Integrations Intermediate
Amazon Connect Flows Lambda Integrations Fundamentals
Amazon Connect Custom Contact Control Panel Fundamentals
Amazon Connect Custom Contact Control Panel Intermediate
Amazon Connect – Infrastructure as Code Fundamentals
Module 1
Amazon Connect Introduction
Amazon Connect Console Fundamentals
Amazon Connect Voice Intermediate
Amazon Connect Flows Fundamentals
Amazon Connect Routing Fundamentals
Amazon Connect Agent Applications Fundamentals
Module 2
Amazon Connect Customer Profiles Fundamentals
Amazon Connect Flows Intermediate
Amazon Connect Flow Modules and Step-by-Step Guides
Amazon Connect Development Fundamentals
Amazon Connect APIs Intermediate
Amazon Connect and Amazon EventBridge Intermediate
Module 3
Amazon Connect Data Streaming Intermediate
Amazon Connect Integrations Intermediate
Amazon Connect Flows Lambda Integrations Fundamentals
Amazon Connect Custom Contact Control Panel Fundamentals
Amazon Connect Custom Contact Control Panel Intermediate
Amazon Connect – Infrastructure as Code Fundamentals
- Amazon Connect Developer
F.A.Q
The Amazon Connect Developer Training provides advanced, hands-on experience for developers and engineers who want to build, automate, and integrate Amazon Connect contact center solutions with other enterprise systems.
Participants learn how to use AWS Lambda, Lex, DynamoDB, API Gateway, and S3 to extend Amazon Connect functionality — including chatbots, database lookups, CRM integration, and workflow automation.
This course focuses on creating custom applications and intelligent workflows that enhance customer engagement and streamline contact center operations.
This training is ideal for:
- Developers, Solution Architects, and Integration Engineers working with AWS and contact center solutions
- Cloud Engineers designing custom integrations or automation workflows using AWS services
- Professionals managing or developing for Amazon Connect, Genesys Cloud CX, or Cisco Webex Contact Center platforms
- Teams preparing for Amazon Connect certification or building CCaaS integrations for enterprise clients
Before attending, participants should have:
- Basic understanding of AWS fundamentals (IAM, S3, Lambda, API Gateway)
- Knowledge of Amazon Connect configuration and routing flows (completion of Amazon Connect Communications Specialist course recommended)
- Familiarity with JavaScript or Python programming
- Understanding of REST APIs and JSON data structures
The course includes detailed coding labs, real-world integration projects, and developer best practices, including:
- Amazon Connect API and SDK overview
- Developing custom Lambda functions for contact flows
- Integrating Amazon Lex bots for conversational IVR
- Automating data storage with DynamoDB and S3
- Building custom dashboards and reporting using Kinesis and QuickSight
- Creating RESTful API integrations with Salesforce, ServiceNow, or external CRMs
- Securing integrations with AWS IAM and API Gateway authentication
- Debugging, monitoring, and scaling developer workflows
Yes. This course supports your preparation for Amazon Connect Developer and AWS certification paths, including AWS Certified Developer – Associate and AWS Certified Solutions Architect – Associate. It validates your ability to design and code scalable, secure, and customized integrations for Amazon Connect and other AWS-based CCaaS solutions.
