WebEx Calling Training

What You Will Learn

By the end of this course, you will be able to:

• • Understand WebEx Calling Architecture – Explore the core features, components, and deployment models of WebEx Calling.
  • Configure and Manage Users & Devices – Learn how to set up users, assign licenses, and provision endpoints for seamless calling.
  • Administer WebEx Calling in Control Hub – Gain hands-on experience with tenant-level configuration, call routing, and policy management.
  • Implement Calling Features – Configure hunt groups, auto-attendants, voicemail, call queues, and advanced calling features.
  • Integrate with Collaboration Tools – See how WebEx Calling works with WebEx App, WebEx Meetings, and other Cisco solutions for a unified experience.
  • Troubleshoot Common Issues – Develop skills to identify, diagnose, and resolve call quality, connectivity, and user-related issues.
  • Apply Best Practices for Security and Compliance – Understand how to secure your calling environment with encryption, authentication, and regulatory compliance.

Day 1 Agenda

• Module 1.1 – WebEx Calling System Architecture

• Module 1.2 – Introduction to WebEx Dial Plan Components

• Module 2.0 – Public Switched Telephone Network (PSTN) in WebEx

• Module 3.0 – User Provisioning and Feature Assignment in WebEx

• Module 4.0 – Setting Up IP Phones for WebEx Calling

• Module 5.0 – Activating Users with Customized Calling Settings

• Module 6.0 – Device Configuration for WebEx Calling End Users

• Module 7.0 – Bulk Device Onboarding Using Activation Codes

• Module 8.0 – Creating Call Queues and Assigning Agents

• Module 9.0 – Setting Up Call Park Extensions and Groups

• Module 10.0 – Configuring Auto Attendants, Hunt Groups, and Voicemail Groups

Day 2 Agenda

• Module 11.0 – Enabling WebEx Calling on Conference Room Devices

• Module 12.0 – Call Recording via Dubber Go Integration

• Module 13.0 – Using the WebEx App for Voice Calling

• Module 14.0 – In-Depth Look at Dial Plans, Gateways, and Trunks

• Module 15.0 – Deploying Virtual CUBE on AWS Cloud

• Module 16.0 – Comprehensive Analysis of WebEx Patterns and Matching Rules

• Module 17.0 – Understanding Advanced WebEx Call Routing

Day 3 Agenda

• Module 18.0 – Introduction to Cisco WebEx Local Gateway

• Module 19.0 – Configuring Outbound Proxy for Local Gateway

• Module 20.0 – Single Dial Peer Setup on Local Gateway

• Module 21.0 – Managing Caller ID with Cisco Local Gateway

• Module 22.0 – Troubleshooting Issues with WebEx Local Gateway

• Module 23.0 – High Availability Setup for Cisco CUBE Using Redundancy Groups

Day 4 Agenda

• Module 24.0 – Deploying Local Gateway and vCUBE for WebEx Calling SBC Registration

• Module 25.0 – Setting Up SIP Profiles for WebEx Calling

• Module 26.0 – Routing Configuration for Outbound PSTN Calls

• Module 27.0 – Initial Configuration for Main Number and PSTN Access

• Module 28.0 – Internal Dial Plan Management Across Multiple Sites

• Module 29.0 – Advanced Dial Plan Strategies and Cisco CUBE Integration

Day 5 Agenda

• Module 30.0 – Using WebEx Calling with Google Chrome

• Module 31.0 – Microsoft Teams Integration with UCM-Based WebEx Calling

• Module 32.0 – Integrating WebEx Calling with Salesforce CRM

• Module 33.0 – Unified Cisco Calling and Meeting Integration with Microsoft Teams & Slack

• Module 34.0 – Security Policies Management in WebEx Control Hub

• Module 35.0 – Data Loss Prevention (DLP) with Cisco Cloudlock for WebEx

• Module 36.0 – eDiscovery Capabilities in Cisco WebEx Teams

• Module 37.0 – Installing and Configuring Cisco HDS Utility

• Module 38.0 – Deploying and Managing Cisco WebEx HDS

• Lab 1: Set Up Webex Control Hub
• Lab 2: Add Users to Webex Control Hub
• Lab 3: Configure Admin-Configurable Webex Calling Features
• Lab 4: Configure User-Configurable Webex Calling Features
• Lab 5: Configure High Availability on Cisco Routers
• Lab 6: Configure Webex Control Hub for Webex Calling
• Lab 7: Configure Local Gateway for Webex Calling
• Lab 8: Troubleshooting Issues with Webex Calling
• Lab 9: Webex Calling – Local Gateway
• Lab 10: Adding a Location in Webex Control Hub
• Lab 11: Enable a User with Webex Calling and Assign the User to the
• Lab 12: New Location & Add a Trunk & Add a Route Group
• Lab 13: Assign the Route Group to Location
• Lab 14: Add Phone Numbers to a Location
• Lab 15: Assign a Phone Number to a Location and to a User
• Lab 16: Dial Plan to Route Internal Calls to CUCM from Webex Calling
• Lab 17: Local Gateway Configuration
• Lab 18: PSTN Calls and Inbound Calls to Webex Calling
• Lab 19: Webex Cloud-Connected UC
• Lab 20: Webex Hybrid Calendar Service with Microsoft Exchange (Quick Setup)
• Lab 21: Webex Edge for Devices (including Hybrid Calling for Devices)
• Lab 22: Webex Edge Audio
• Lab 23: Webex Video Mesh
• Lab 24: Office 365 Integrations to Webex
• Lab 25: Cisco Webex Monitoring Service in Cisco Webex Control Hub
• Lab 26: Single Sign-On (SSO) with Microsoft Azure Entra ID
• Lab 27: Directory Connector, Azure AD Connector, SCIM between Azure AD and Webex Control Hub
• Lab 28: Azure AD Connect
• Lab 29: Synchronize Azure Active Directory Users into Cisco Webex Control Hub
• Lab 30: Configuring Azure SSO with Cisco Collaboration Solutions
• Lab 31: Webex Azure AD Wizard
• Lab 32: Webex Cloud Connected UC Directory Service Support for Unified CM
• Lab 33: Azure Active Directory Conditional Access
• Lab 34: Explore the Options that Intune Offers from EMM Perspective
• Lab 35: How to integrate with Google for Single Sign On and do user provision with SAML Just in Time (JIT) provisioning
• Lab 36: Webex Integration with Okta
• Lab 37: Scheduling, ECM, and Groups Integration Options
• Lab 38: Webex Meetings/Calling and Presence Integration with Microsoft Teams
• Lab 39: Cisco Collaboration Products Integrate with Azure AD
• Lab 40: Office 365 Integrations to Webex
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