WebEx Calling Training
Learn To Deploy Cisco WebEx Calling
The WebEx Calling Training Course offers in-depth training to help professionals master the WebEx Calling platform. Through engaging modules and practical exercises, participants will gain the skills needed to configure, manage, and troubleshoot WebEx Calling solutions—enabling smooth communication and collaboration across their organizations.
What is Included:
- 5-day intensive instructor-led
- 100 hours of lab access
- 100% Guaranteed To Run Class
- Dual CCIE certified instructor
- 2-year retake policy
| Course | Course Date | Location | Register |
|---|---|---|---|
| Cisco WebEx Calling Training | 05-18-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 06-01-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 08-03-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 08-17-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 09-07-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 11-02-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 11-16-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 12-07-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
What You Will Learn
By the end of this course, you will be able to:
- Understand WebEx Calling Architecture – Explore the core features, components, and deployment models of WebEx Calling.
- Configure and Manage Users & Devices – Learn how to set up users, assign licenses, and provision endpoints for seamless calling.
- Administer WebEx Calling in Control Hub – Gain hands-on experience with tenant-level configuration, call routing, and policy management.
- Implement Calling Features – Configure hunt groups, auto-attendants, voicemail, call queues, and advanced calling features.
- Integrate with Collaboration Tools – See how WebEx Calling works with WebEx App, WebEx Meetings, and other Cisco solutions for a unified experience.
- Troubleshoot Common Issues – Develop skills to identify, diagnose, and resolve call quality, connectivity, and user-related issues.
- Apply Best Practices for Security and Compliance – Understand how to secure your calling environment with encryption, authentication, and regulatory compliance.
Day 1 Agenda
Module 1.1 – WebEx Calling System Architecture
Module 1.2 – Introduction to WebEx Dial Plan Components
Module 2.0 – Public Switched Telephone Network (PSTN) in WebEx
Module 3.0 – User Provisioning and Feature Assignment in WebEx
Module 4.0 – Setting Up IP Phones for WebEx Calling
Module 5.0 – Activating Users with Customized Calling Settings
Module 6.0 – Device Configuration for WebEx Calling End Users
Module 7.0 – Bulk Device Onboarding Using Activation Codes
Module 8.0 – Creating Call Queues and Assigning Agents
Module 9.0 – Setting Up Call Park Extensions and Groups
Module 10.0 – Configuring Auto Attendants, Hunt Groups, and Voicemail Groups
Day 2 Agenda
Module 11.0 – Enabling WebEx Calling on Conference Room Devices
Module 12.0 – Call Recording via Dubber Go Integration
Module 13.0 – Using the WebEx App for Voice Calling
Module 14.0 – In-Depth Look at Dial Plans, Gateways, and Trunks
Module 15.0 – Deploying Virtual CUBE on AWS Cloud
Module 16.0 – Comprehensive Analysis of WebEx Patterns and Matching Rules
Module 17.0 – Understanding Advanced WebEx Call Routing
Day 3 Agenda
Module 18.0 – Introduction to Cisco WebEx Local Gateway
Module 19.0 – Configuring Outbound Proxy for Local Gateway
Module 20.0 – Single Dial Peer Setup on Local Gateway
Module 21.0 – Managing Caller ID with Cisco Local Gateway
Module 22.0 – Troubleshooting Issues with WebEx Local Gateway
Module 23.0 – High Availability Setup for Cisco CUBE Using Redundancy Groups
Day 4 Agenda
Module 24.0 – Deploying Local Gateway and vCUBE for WebEx Calling SBC Registration
Module 25.0 – Setting Up SIP Profiles for WebEx Calling
Module 26.0 – Routing Configuration for Outbound PSTN Calls
Module 27.0 – Initial Configuration for Main Number and PSTN Access
Module 28.0 – Internal Dial Plan Management Across Multiple Sites
Module 29.0 – Advanced Dial Plan Strategies and Cisco CUBE Integration
Day 5 Agenda
Module 30.0 – Using WebEx Calling with Google Chrome
Module 31.0 – Microsoft Teams Integration with UCM-Based WebEx Calling
Module 32.0 – Integrating WebEx Calling with Salesforce CRM
Module 33.0 – Unified Cisco Calling and Meeting Integration with Microsoft Teams & Slack
Module 34.0 – Security Policies Management in WebEx Control Hub
Module 35.0 – Data Loss Prevention (DLP) with Cisco Cloudlock for WebEx
Module 36.0 – eDiscovery Capabilities in Cisco WebEx Teams
Module 37.0 – Installing and Configuring Cisco HDS Utility
Module 38.0 – Deploying and Managing Cisco WebEx HDS
- Lab 1: Set Up Webex Control Hub
- Lab 2: Add Users to Webex Control Hub
- Lab 3: Configure Admin-Configurable Webex Calling Features
- Lab 4: Configure User-Configurable Webex Calling Features
- Lab 5: Configure High Availability on Cisco Routers
- Lab 6: Configure Webex Control Hub for Webex Calling
- Lab 7: Configure Local Gateway for Webex Calling
- Lab 8: Troubleshooting Issues with Webex Calling
- Lab 9: Webex Calling – Local Gateway
- Lab 10: Adding a Location in Webex Control Hub
- Lab 11: Enable a User with Webex Calling and Assign the User to the
- Lab 12: New Location & Add a Trunk & Add a Route Group
- Lab 13: Assign the Route Group to Location
- Lab 14: Add Phone Numbers to a Location
- Lab 15: Assign a Phone Number to a Location and to a User
- Lab 16: Dial Plan to Route Internal Calls to CUCM from Webex Calling
- Lab 17: Local Gateway Configuration
- Lab 18: PSTN Calls and Inbound Calls to Webex Calling
- Lab 19: Webex Cloud-Connected UC
- Lab 20: Webex Hybrid Calendar Service with Microsoft Exchange (Quick Setup)
- Lab 21: Webex Edge for Devices (including Hybrid Calling for Devices)
- Lab 22: Webex Edge Audio
- Lab 23: Webex Video Mesh
- Lab 24: Office 365 Integrations to Webex
- Lab 25: Cisco Webex Monitoring Service in Cisco Webex Control Hub
- Lab 26: Single Sign-On (SSO) with Microsoft Azure Entra ID
- Lab 27: Directory Connector, Azure AD Connector, SCIM between Azure AD and Webex Control Hub
- Lab 28: Azure AD Connect
- Lab 29: Synchronize Azure Active Directory Users into Cisco Webex Control Hub
- Lab 30: Configuring Azure SSO with Cisco Collaboration Solutions
- Lab 31: Webex Azure AD Wizard
- Lab 32: Webex Cloud Connected UC Directory Service Support for Unified CM
- Lab 33: Azure Active Directory Conditional Access
- Lab 34: Explore the Options that Intune Offers from EMM Perspective
- Lab 35: How to integrate with Google for Single Sign On and do user provision with SAML Just in Time (JIT) provisioning
- Lab 36: Webex Integration with Okta
- Lab 37: Scheduling, ECM, and Groups Integration Options
- Lab 38: Webex Meetings/Calling and Presence Integration with Microsoft Teams
- Lab 39: Cisco Collaboration Products Integrate with Azure AD
- Lab 40: Office 365 Integrations to Webex
- WebEx Calling Professional Certification
