Module 1: Introduction to Teams meetings and calling

• Describe Teams meetings and events

• Describe Teams Phone

• Describe auto attendants and call queues

• Describe Microsoft Teams Rooms, Teams meeting room devices, and Teams phones

Module 2: Plan for Teams Phone

• Plan for a basic Teams Phone deployment.

• Plan for advanced Teams Phone calling options.

• Plan for Teams phones and devices.

Module 3: Plan for Microsoft Teams Rooms and Surface Hub

• Understand the main differences of Microsoft Teams Room for Android and Microsoft Teams Rooms for Windows

• Explain which accessories, components and peripherals are mandatory

• Understand the advantage of Surface Hub

• Understand the difference between the licensing options

• Plan and review a physical room layout

Module 4: Plan and optimize network performance for Teams media

• Describe Teams network requirements

• Evaluate organizational bandwidth requirements with the Teams Network planner

• Assess network using the Teams Network Assessment Tool

• Optimize network and WiFi for media flow

• Optimize media flow with QoS

Module 5: Configure and deploy Teams Phone

• Configure emergency calling addresses

• Manage Microsoft Calling Plan numbers

• Setup and manage Operator Connect and Teams Phone Mobile

• Understand Teams Phone policies and configuration options

• Configure Audio Conferencing and Communication Credits

Module 6: Configure and deploy Teams Phone with Direct Routing

• Explain how to configure and connect a Session Border Controller (SBC).

• Describe the process for configuring simple and advanced voice routing.

• Describe how to provision users, implement number translation, create, and assign dial plans.

• Explain how to configure and connect a Survivable Branch Appliance (SBA).

Module 7: Extend Teams Phone with additional services

• Describe how Teams Phone interacts with other Microsoft services.

• Configure and integrate third-party policy-based compliance recording.

• Configure and integrate third-party contact center solutions.

• Design and register Voice Bots for custom developed solutions.

Module 8: Manage meetings and events experiences

• Understand meetings and events in Microsoft Teams

• Set up conference bridges

• Manage meeting policies

• Configure meeting settings

• Manage Live events policies

• Configure Live events settings

• Explain Live events in Microsoft 365

Module 9: Guided project – Create and assign Teams policies to meet business requirements in Microsoft Teams

• Create a security group

• Create and assign a messaging policy in the Teams admin center

• Create a meeting policy in Teams admin center and assign it with PowerShell

Module 10: Configure and manage voice users

• Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it’s configured for your tenant.

• Enable users for Direct Routing.

• Manage per-user options for Teams Phone.

Module 11: Configure auto attendants and call queues

• Describe the differences between auto attendants and call queues.

• Design an auto attendant to gather information from callers.

• Explain how to set up auto attendants to implement your plan.

• Demonstrate how to plan call queues to manage many callers.

• Describe how to configure call queues to alert agents and route calls.

• Explain how to plan licensing for auto attendants and call queues.

Module 12: Configure, deploy, and manage Teams devices

• Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.

• Differentiate between the different options for deployment and management of devices.

• Deploy Teams phones and Teams displays.

• Configure Teams Phone for Microsoft Teams Rooms.

• Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.

Module 13: Guided project – Prepare meeting room experiences

• Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment

• Create dynamic groups following best practice

• Disable multi-factor authentication for Microsoft Teams Rooms resource accounts

• Configure room mailbox properties

Module 14: Monitor and troubleshoot Teams collaboration communications systems

• Diagnose and troubleshoot phone number assignment

• Diagnose and troubleshoot Microsoft Teams client issues

• Diagnose and troubleshoot call failures and quality issues

• Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)

• Diagnose and troubleshoot Direct Routing issues

• Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal

Module: Microsoft Copilot Overview

• What is Microsoft Copilot & where it fits in Microsoft 365
• Copilot in Microsoft Team
• Prompting basics: how to ask the right questions
• Security, privacy, and data boundaries
• Common use cases and limitations

Lab Module: Hands-On with Copilot

• Create a Co-Pilot Agent for Microsoft Team

• Lab 1 – Create A Trial Account. 

• Lab 2 – Determine network requirements using the Teams Network Planner. 

• Lab 3 – Install the Teams Network Assessment Tool 

• Lab 4 – Validate local site internet breakout. 

• Lab 5 – Managing bandwidth by configuring media bit rate (MBR) 

• Lab 6 – Define emergency calling addresses. 

• Lab 7 – Configure emergency calling policies. 

• Lab 8 – Configure network locations for dynamic emergency calling. 

• Lab 10 – Allow end users to configure their emergency address.

• Lab 11 – Buy and assign a Teams Phone license. 

• Lab 12 – Acquire phone numbers from Microsoft. 

• Lab 13 – Create Microsoft port request for user and service numbers (Just explore do not submit) 

• Lab 14 – Creating a manual port request (Just explore do not submit) 

• Lab 15 – Manage the usage of a phone number (just explore do not apply) 

• Lab 16 – Configure Operator Connect and Teams Phone Mobile. 

• Lab 17 – Manage Operator Connect and Teams Phone Mobile phone numbers.

• Lab 18 – Install Microsoft Teams PowerShell Module. 

• Lab 19 – Get-CsOnlineUser. 

• Lab 20 – Create and manage dial plans.

• Lab 21 – Configure calling policies.

• Lab 22 – Configure calling policies using PowerShell

• Lab 23 – Configure Call park policies.

• Lab 24 – Configure caller ID policies.

• Lab 25 – Configure inbound call blocking.

• Lab 26 – Assign a policy package to one user.

• Lab 27 – Creating a Custom Policy in Microsoft Teams.

• Lab 28 – Group Policy Assignment.

• Lab 29 – Policy Packages.

• Lab 30 – Assign calling policies and dial plans to a user.

• Lab 31 – Configure and deploy Teams Phone with Direct Routing.

• Lab 32 – Implement SIP trunking with Direct Routing.

• Lab 33 – Enable users for Direct Routing.

• Lab 34 – Create a new usage – Partition and Calling Search Space.

• Lab 35 – Voice Routing with PSTN usage.

• Lab 36 – Create voice routes using PowerShell

• Lab 37 – Create a Custom Emergency Voice Routing Policy.

• Lab 38 – Extend Teams Direct Routing infrastructure using PowerShell

• Lab 39 – Configure a usage & Create multiple voice routes.

• Lab 40 – Create a Voice Routing Policy

• Lab 41 – Deploy and maintain a survivable branch appliance.

• Lab 42 – Translate Phone Numbers – Add Plus +1 to any 10-digit number.

• Lab 43 – Translate Phone Numbers – Strip Plus 1 from 11-digit number. 

• Lab 44 – Translate Phone Numbers – Translation Rule to Convert 4 digit to E.164.

• Lab 45 – Translate Phone Numbers – Convert 4 Digit Extension to 10 Digit Number.

• Lab 46 – Translate Phone Numbers – Convert E.164 number to 4-digit extension.

• Lab 47 – Apply Translation Rule To SBC For Direct Routing.

• Lab 48 – Order Service Number for Auto Attendant and Queue.

• Lab 49 – Create Resource accounts & associate Number.

• Lab 50 – Create Sales Call Queue for Agent using Round Robin Algorithm.

• Lab 51 – Create Support Call Queue for Agent using Attendant Routing.

• Lab 52 – Create a Billin IVR as Voice App Auto Attendant.

• Lab 53 – Create Auto Attendant IVR for Company.

• Lab 54 – Configure Meeting settings in the Teams admin center.

• Lab 55 – Create and manage meeting policies.

• Lab 56 – Configure dedicated conference bridge numbers.

• Lab 57 – Create and manage meeting templates and template policies.

• Lab 58 – Create and manage meetings customization policies.

• Lab 59 – Create and manage events policies.

• Lab 60 – Project – Create and assign Teams policies to meet business requirements in Microsoft Teams

• Lab 61 – Creating a Co-Pilot Agent for Microsoft Team