Cisco CLCOR Training (350-801)
Implementing Cisco Collaboration Core Technologies v2.0 (350-801)
Implementing Cisco Collaboration Core Technologies v2.0 (CLCOR 350-801) is a 5 days course associated with the CCNP and CCIE Collaboration Certifications. This exam certifies a candidate’s knowledge of implementing core collaboration technologies including infrastructure and design, protocols, and endpoints, Cisco IOS XE gateway and media resources, Call Control, QoS, and collaboration applications
What is included:
- 5-day intensive instructor-led
- 200 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
- 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access – (Valued at $1,899)
| Course | Course Date | Location | Register |
|---|---|---|---|
| Cisco WebEx Calling Training | 05-18-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 06-01-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 08-03-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 08-17-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 09-07-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 11-02-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 11-16-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 12-07-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
What You'll Learn Implementing and Operating Cisco Collaboration Core Technologies v.13 (CLCOR)
Course Outline
Labs Outline
Related Certifications
Follow-On Courses
What You'll Learn Implementing and Operating Cisco Collaboration Core Technologies v.13 (CLCOR)
- Infrastructure & Design: Learn how to design secure, scalable Cisco collaboration architectures, including bandwidth planning, codec selection, high availability, disaster recovery, QoS, and dial plans. Students will also understand edge devices like Expressway and CUBE, clustering, and troubleshooting key network services such as DNS, DHCP, NTP, and LDAP.
- Protocols & Endpoints: Deploy and troubleshoot Cisco IP phones and soft clients using SIP, activation codes, and bulk provisioning. Students will analyze SIP call flows, SDP, DTMF, and resolve endpoint registration issues.
- On-Premises Call Control: Master Cisco Unified Communications Manager (UCM) call routing, toll-fraud prevention, globalized dial plans, partitions/CSS, time-of-day routing, and APIs. Students will also configure Cisco Unity Connection, voicemail routing, and LDAP-based user management.
- Voice Gateways & SBCs: Configure and troubleshoot IOS XE voice gateways, dial peers, translation rules, SIP profiles, codec lists, and redundancy. Understand IOS XE media resources and dial plan logic.
- Cloud & Hybrid Services: Learn how to deploy and administer Webex Calling, Meetings, and Messaging; configure routing, trunks, translations, call permissions, and cloud user management (Control Hub, Directory Connector, SCIM). Students also explore Webex APIs, webhooks, Cloud Connected UC, and Hybrid Services.
- Media & Quality of Service: Diagnose media quality issues (one-way audio, jitter, video artifacts) and understand QoS design, trust boundaries, and LLQ configuration for voice and video networks.
Course Outline
Cisco Collaboration Solution Design
- On-premises, hybrid, and cloud deployment models
- Deployment offerings and solution sizing
- Bandwidth planning and media (audio/video) codec considerations
- High availability and disaster recovery strategies
- Dial plan design principles
- Security foundations: certificates, SRTP, TLS, OAuth, SSO, default security features
- QoS design and implementation
Edge Devices
- Purpose and role of Expressway
- Cisco Unified Border Element (CUBE) functions
CUCM Cluster Upgrades
- Cluster upgrade process and design considerations
Security Troubleshooting
- SSO integration troubleshooting
- x.509 certificate issues
- OAuth and TCP/TLS handshake analysis
- SRTP troubleshooting
Network Component Troubleshooting
- DNS (A/AAAA, SRV, PTR)
- NTP
- LDAP
- DHCP
- CDP/LLDP
Endpoint Deployment
- Manual provisioning
- Self-provisioning
- Bulk provisioning
- Device onboarding with activation codes
- Webex App (desktop & mobile) onboarding
SIP Troubleshooting
- SIP call setup and teardown
- SDP (audio/video negotiation)
- DTMF (RFC 2833/4733)
- Hold, resume, and transfer signaling
Endpoint Registration
- Troubleshooting endpoint registration failures
CUCM Call Routing Fundamentals
- Call routing logic and call flow mechanisms
- CUCM toll-fraud prevention techniques
- Route patterns (traditional and +E.164)
- Route groups and route lists
Translation patterns and transformations
- Local route groups
- Time-of-day routing
- Partitions and Calling Search Space (CSS)
- Forced Authorization Codes (FAC)
- Urgent priority
- Dial Plan Troubleshooting
- Using CUCM monitoring tools to diagnose dial plan issues
- Cisco USM APIs
- API types
- API authentication
- API capabilities
- Cisco Unity Connection
- Mailboxes and MWI
- SIP integration with CUCM
- Call handlers and routing rules
- On-Premises User Management
- CUCM LDAP sync and authentication
- Role-Based Access Control (RBAC)
IOS XE Gateway & SBC Configuration
- DTMF (RFC 2833/4733)
- Voice translation rules and profiles
- Codec preference lists
- VoIP and POTS dial peers (excluding H.323)
- Redundancy features (server groups, keepalives, DNS SRV)
IOS XE Dial Plan Troubleshooting
- Dial peer matching
- Translation rules
- SIP profiles
- Multi-tenant configurations
IOS XE Media Resources
- Overview and configuration of IOS XE media resources
Webex Suite Overview
- Webex Calling, Meetings, and Messaging capabilities
Webex Calling Call Routing
- Call routing architecture
- Toll-fraud prevention
- Operating modes
- Locations, numbers, and translation patterns
- Trunks, route groups, and dial plans
- Call permissions and restrictions
- Webex Cloud Meetings Configuration
- Webex Cloud Messaging Configuration
- Cloud Collaboration APIs
- API types
Authenticaion
- Webhooks and API capabilities
Cloud User Management
- Control Hub directory connector
- SCIM provisioning
- RBAC roles
- Cloud Connected UC
- Webex Hybrid Services
- Media Quality Troubleshooting
- One-way audio
- Choppy audio
- Video artifacts
QoS in Collaboration Networks
- QoS considerations for voice/video over wired and wireless networks
- QoS Trust Boundaries
Trust boundaries for LAN-based classification and marking
- LLQ Configuration
Class maps
Policy maps
Applying service policies
Labs Outline
coming soon
Related Certifications
CCNP Collaboration Certification
Follow-On Courses
CCNP Collaboration Certification
F.A.Q
1. What is the Cisco CLCOR 350-801 course about?
The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR 350-801) course focuses on configuring, troubleshooting, and integrating core collaboration and unified communications infrastructure. It covers Cisco Unified Communications Manager (CUCM), gateways, conferencing, QoS, and collaboration applications like Unity Connection and Expressway.
2. Who should take this course?
This course is designed for:
- Collaboration engineers and administrators
- Network engineers managing voice, video, and conferencing infrastructure
- IT professionals pursuing Cisco CCNP Collaboration or CCIE Collaboration certifications
- Engineers responsible for Cisco Unified Communications deployment and maintenance
3. What are the prerequisites for the CLCOR training?
Before taking this course, participants should have:
Knowledge of basic IP networking and routing fundamentals
Experience with Cisco Unified Communications components
Understanding of voice and video concepts (SIP, RTP, CODECs)
Completion of CCNA or equivalent experience is recommended
4. What topics are covered in this course?
Key topics include:
Cisco Collaboration architecture and components
CUCM configuration (dial plans, call routing, SRST, mobility)
VoIP protocols (SIP, MGCP, H.323) and media resources
Cisco Unity Connection (voicemail) and IM&P
Cisco Expressway for remote and mobile access
Quality of Service (QoS) and troubleshooting tools
Introduction to collaboration automation and cloud integration
5. Does this course prepare me for a certification?
Yes. This course prepares you for the Cisco 350-801 CLCOR exam, which is the core exam required for the CCNP Collaboration and CCIE Collaboration certifications. It validates your ability to implement and operate core collaboration technologies in enterprise environments.
