Cisco CLHCT Training (300-820)
Implementing Cisco Collaboration Hybrid and Cloud Technologies
Our Cisco CLHCT Training (300-820) prepares engineers for the Implementing Cisco Collaboration Hybrid and Cloud Technologies exam with hands-on labs covering hybrid cloud integrations, Webex hybrid services, identity connectors, Expressway C/E, SSO, Azure AD integrations, and enterprise collaboration architecture.
What is included:
- 5-day intensive instructor-led
- 200 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
- 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access.
| Course | Course Date | Location | Register |
|---|---|---|---|
| Cisco WebEx Calling Training | 05-18-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 06-01-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 08-03-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 08-17-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 09-07-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 11-02-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 11-16-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 12-07-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
What You'll Learn
Course Outline
Labs Outline
Related Certifications
Follow-On Courses
What You'll Learn
- Configure SSO, Azure AD, and directory synchronization for Webex organizations
- Deploy Hybrid Calendar, Hybrid Calling, and Local Gateways
- Implement certificate-based and registration-based local gateway integrations
- Set up site survivability (SRST-like features for Webex Calling)
- Configure Control Hub calling features including auto attendants, hunt groups, and hot desking
- Troubleshoot Webex Calling call routing, dial plans, trunks, SRV records, and locations
- Diagnose cloud management issues including bandwidth, QoS, and endpoint connectivity
- Manage and troubleshoot Webex Suite, cloud messaging, meetings, and device registration
- Configure advanced dial plans, translation patterns, and call permissions
- Implement Webex security, identity security realm, KMS, compliance services, and endpoint protection
- Understand and use Webex APIs, including Meetings, Messaging, People, and RoomOS macros
- Perform hybrid migrations from on-premises CUCM to Webex Cloud
- Use Control Hub Migration Tools for cloud onboarding and user/device provisioning
Course Outline
1. Suite and Devices Configuration (25%)
1.1 Configure SSO
- SSO workflow
- SAML/OAuth integration
- Azure AD/Okta/ADFS integration
- Metadata exchange and certificate management
1.2 Configure Directory Synchronization
- Directory Connector installation and setup
- SCIM-based provisioning
- User identity mapping and synchronization troubleshooting
1.3 Configure Hybrid Calendar Services
- Calendar Connector
- Integration with Exchange Online / Google Workspace
- Meeting join experience improvements
1.4 Configure Local Gateways
- Certificate-based local gateway
- Registration-based local gateway
- SIP trunking, SRV records, routing models
1.5 Configure Site Survivability
- Webex Calling survivability
- SRST-based models
- PSTN fallback scenarios
1.6 Configure Control Hub Calling Features
- Auto Attendant
- Hunt Groups
- Hot Desking
- Workspaces and Regions
2. Cloud Management (10%)
2.1 Troubleshoot Cloud User Management
- Directory Connector issues
- SCIM user provisioning failures
- RBAC misconfigurations
- User onboarding/offboarding workflows
2.2 Diagnose Collaboration Network Issues
- Bandwidth sizing for Webex Meetings/Calling
- QoS marking and DSCP preservation
- Firewall/ports and NAT traversal
- Endpoint media connection troubleshooting
3. Suite and Devices Management (25%)
3.1 Troubleshoot Webex Calling
- Registration issues
- SIP signaling analysis
- PSTN routing failures
3.2 Troubleshoot Call Routing in Webex Calling
- Operating modes
- Locations and regions
- Numbers and identities
- Translation patterns
- Trunks and route groups
- Dial plans and permissions
3.3 Troubleshoot Cloud Meetings
- Audio issues
- Video quality diagnostics
- Media path testing
3.4 Troubleshoot Cloud Messaging
- Message delivery failures
- Compliance and retention issues
3.5 Troubleshoot Endpoint Registration
- Webex RoomOS
- MPP phone registration
- Activation code workflow
- Firewall/session issues
4. Suite and Device Administration (10%)
4.1 Webex Administration Functions
- User management
- Organization settings & security
- Domain verification & SSO
- Site management for multiple regions
4.2 AI Features in Cloud Collaboration
- Noise removal
- Transcriptions
- Summaries
- Facial recognition and personalization
4.3 Control Hub Migration Tools
- CUCM to Webex Calling migration assistants
- Device migration
- License and service assignment
5. Hybrid and Migration to the Cloud (10%)
5.1 Configure Hybrid and Cloud Migration
- Cloud Connected UC
- Synchronization with Control Hub
- Hybrid calling for on-prem endpoints
5.2 Configure Advanced Dial Plans
- Multi-site dial plans
- Normalization rules
- Digit manipulation strategies
6. Security (10%)
6.1 Implement Security for Webex
- Admin RBAC
- Endpoint security
- Content moderation & compliance
- Meeting protection profiles
6.2 Webex Cloud Security Realm Architecture
- Identity services
- Key Management Service
- Indexing & compliance services
- Content servers
6.3 Hybrid Data Security Deployment Model
- On-premises KMS
- Data residency considerations
7. APIs and Programmability (10%)
7.1 Webex Developer Tools
- App Hub
- Developer Portal
- RoomOS API ecosystem
7.2 RoomOS Macros
- Creating device macros
- Automations and digital signage
7.3 Construct Webex APIs
- Messaging API
- Meetings API
- Calling API
- People & Events API
Labs Outline
coming soon
Related Certifications
CCNP Collaboration Certification
Follow-On Courses
CCNP Collaboration Certification
F.A.Q
1. What is the Cisco CLHCT 300-820 course about?
This course prepares you to implement and troubleshoot Cisco Collaboration Hybrid and Cloud Technologies, including Webex Calling, Control Hub, SSO, Directory Sync, Hybrid Services, security, and Webex APIs. It is fully aligned with the CCNP Collaboration exam blueprint.
2. Who should take this training?
The course is ideal for Collaboration Engineers, UC/VoIP Engineers, Webex Administrators, Cloud/Hybrid Engineers, Cisco partners, and anyone preparing for the Cisco CLHCT 300-820 exam.
3. What is included with the training?
You get 5 days of instructor-led training, 200 hours of lab access, 5 years of eLearning, class recordings, course materials, and a certificate of completion. A 2-year free retake is also included.
4. Do I need any prerequisites?
Basic knowledge of Cisco collaboration, VoIP/SIP, Webex Calling fundamentals, networking, and directory services (AD/Azure AD) is recommended. No prior certification is required.
5. Does this course prepare me for the Cisco CLHCT exam?
Yes. The course follows the official 2025 Cisco exam blueprint, includes real-world hybrid deployment labs, troubleshooting exercises, and exam preparation guidance to help you confidently pass the 300-820 CLHCT exam.
