Cisco CCNP Collaboration Training
Prepare for Cisco CCNP Collaboration Certification
These programs are designed to teach you the advanced skills and knowledge needed to design, deploy, configure, and troubleshoot collaboration solutions. By completing a CCNP Collaboration bootcamp or training, you’ll be better equipped to tackle complex collaboration projects and have the knowledge and skills to design and implement solutions that meet the needs of your organization.
What is included:
- 10-days intensive instructor-led
- 200 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
- 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access.
| Course | Course Date | Location | Register |
|---|---|---|---|
| Cisco WebEx Calling Training | 05-18-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 06-01-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 08-03-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 08-17-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 09-07-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 11-02-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 11-16-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 12-07-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
After taking this course, you should be able to:
Describe the Cisco Collaboration solutions architecture
Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)
Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication
Implement Cisco Unified Communications Manager provisioning features
Describe the different codecs and how they are used to transform analogue voice into digital streams
Describe a dial plan, and explain call routing in Cisco Unified Communications Manager
Implement Public Switched Telephone Network (PSTN) access using MGCP gateways
Implement a Cisco gateway for PSTN access
Configure calling privileges in Cisco Unified Communications Manager
Implement toll fraud prevention
Implement globalized call routing within a Cisco Unified Communications Manager cluster
Implement and troubleshoot media resources in Cisco Unified Communications Manager
Describe Cisco Instant Messaging and Presence, including call flows and protocols
Describe and configure endpoints and commonly required features
Configure and troubleshoot Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection call handlers
Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company
Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
Define QoS and its models
Implement classification and marking
Configure classification and marking options on Cisco Catalyst switches
This course will help you:Integrate and troubleshoot Cisco Unified Communications Manager with Lightweight Directory Access Protocol (LDAP) for user synchronization and user authentication
Implement Cisco Unified Communications Manager provisioning features
Configure and troubleshoot collaboration endpoints
CLCOR – IMPLEMENTING AND OPERATING CISCO COLLABORATION CORE TECHNOLOGIES V1.0
Describing the Cisco Collaboration Solutions Architecture
Exploring Call Signaling over IP Networks Bullet
Integrating Cisco Unified Communications Manager LDAP
Implementing Cisco Unified Communications Manager Provisioning Features
Exploring Codecs
Describing Dial Plans and Endpoint Addressing
Implementing MGCP Gateways
Implementing Voice Gateways
Configuring Calling Privileges in Cisco Unified Communications Manager
Implementing Toll Fraud Prevention
Implementing Globalized Call Routing
Describing Cisco Instant Messaging and Presence
Enabling Cisco Jabber®
Configuring Cisco Unity Connection Integration
Analyzing Quality Issues in Converged Networks
Defining QoS and QoS Models
Implementing Classification and Marking
Configuring Classification and Marking on Cisco Catalyst Switches
CLICA – IMPLEMENTING CISCO COLLABORATION APPLICATIONS V1.0
Configuring and Troubleshooting Cisco Unity Connection Integration
Configuring and Troubleshooting Cisco Unity Connection Call Handlers
Troubleshooting Cisco Unity Connection
Configuring and Troubleshooting Cisco Unity Express
Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
Troubleshooting Cisco Unified Communications Manager IM and Presence Service
Integrating Cisco Unified Attendant Console Advanced
Implementing Call Recording and Monitoring
CLCEI – IMPLEMENTING CISCO COLLABORATION CLOUD AND EDGE SOLUTIONS V1.0
Configuring and Troubleshooting the Cisco Expressway Series
Configuring Cisco Expressway Additional Features
Configuring and Troubleshooting Cisco Unified Communications Manager and Cisco Expressway Series
Configuring and Troubleshooting Cisco Collaboration Solutions for Business-to-Business
Securing Business-to-Business Communication
Configuring and Troubleshooting Mobile and Remote Access
Integrating and Securing Mobile and Remote Access
Configuring Cisco Webex Hybrid Services
CLCOR – IMPLEMENTING AND OPERATING CISCO COLLABORATION CORE TECHNOLOGIES V1.0
Using Certificates
Configure IP Network Protocols
Configure and Troubleshoot Collaboration Endpoints
Troubleshoot Calling Issues
Configure and Troubleshoot LDAP Integration in Cisco Unified Communications Manager
Deploy an IP Phone Through Auto and Manual Registration
Configure Self-Provisioning
Configure Batch Provisioning
Explore the Cisco VoIP Bandwidth Calculator
Configure Regions and Locations
Implement Endpoint Addressing and Call Routing
Implement PSTN Calling Using MGCP Gateways
Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
Configure Calling Privileges
Implement Toll Fraud Prevention on Cisco Unified Communications Manager (CUCM)
Implement Globalized Call Routing
Deploy an On-Premise Cisco Jabber Client for Windows
Examine the Integration between Unity Connection and CUCM
Manage Unity Connection Users
Enterprise Application Integration (EAI): Configure QoS
CLICA – IMPLEMENTING CISCO COLLABORATION APPLICATIONS V1.0
Integrate and Set Up Cisco Unity Connection
Configure Cisco Unity Connection Call Handlers
Implement Toll Fraud Prevention
Troubleshoot Cisco Unity Connection Call Handlers
Troubleshoot Cisco Unity Connection
Configure Cisco Unity Express
Troubleshoot Cisco Unity Express
Configure Cisco Unified Communications Manager IM and Presence High Availability
Implement Cisco Jabber
Configure Centralized Cisco Unified Communications Manager IM and Presence
Configure Cisco Unified Communications Manager IM and Presence Service Functionality
Enable Message Archiving and Chat Rooms
Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
Troubleshoot Cisco Unified Communications Manager IM and Presence Service
Integrate Cisco Unified Attendant Console Advanced
Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
Implement Cisco Unified Communications Manager Call Recording and Monitoring











