Cisco CCIE Collaboration Training
Master the updated CCIE Collaboration 3.2 blueprint with hands-on training aligned to CLCOR 350-801 v2.0. This course blends core CUCM and CUBE skills with modern Webex Calling, Webex Contact Center, and hybrid on-prem/cloud deployment scenarios. You’ll work through real-world labs covering SIP, dial plans, QoS, Expressway/MRA, and full migration paths from on-prem to Webex Cloud—ideal for engineers preparing for CCNP or CCIE Collaboration.
What is included:
- 5-days intensive instructor-led
- Dual CCIE certified instructor
- Free Updates for mock lab exam
- 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access – Master 11+ In-Demand Skills.
| Course | Course Date | Location | Register |
|---|---|---|---|
| Cisco WebEx Calling Training | 05-18-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 06-01-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 08-03-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 08-17-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 09-07-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 11-02-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | Register |
| Cisco WebEx Calling Training | 11-16-2026 9:30 am | Online (Live) - Dubai, UAE | Register |
| Cisco WebEx Calling Training | 12-07-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -5 | Register |
CCIE Collaboration 3.2 Topology
What You'll Learn Implementing and Operating Cisco Collaboration Core Technologies v.13 (CLCOR)
Course Outline
Labs Outline
Related Certifications
Follow-On Courses
What You'll Learn Implementing and Operating Cisco Collaboration Core Technologies v.13 (CLCOR)
What You Will Learn
- Deploy and troubleshoot CUCM, CUBE/IOS XE gateways, SIP, and media flows
- Design globalized dial plans, QoS policies, and secure collaboration architectures
- Configure Expressway/MRA, Unity Connection, and hybrid on-prem/cloud services
- Implement and migrate to Webex Calling and Webex Contact Center
- Build hybrid deployment models and execute end-to-end cloud migration workflows
- Master CCIE-level troubleshooting across signaling, routing, security, and media paths
Course Outline
DAY 1 — COLLAB SOLUTION DESIGN, SIP & MEDIA, ENDPOINTS, REGISTRATION, & CORE TROUBLESHOOTING
1. Collaboration Solution Architecture
- On-prem, hybrid & cloud models
- Connected UC architecture for mixed Cisco/Webex environments
- Solution sizing & bandwidth planning
- Media & codec planning (Opus, G.711, G.729, H.264, AV1)
- High Availability & Disaster Recovery (SRST, CUBE HA, CUCM Clustering)
- Security architecture: TLS, SRTP, OAuth, SSO, certificate chains
2. SIP, SDP & Media Troubleshooting
- SIP call setup/teardown
- SDP audio/video negotiation
- PRACK, UPDATE, re-INVITE
- DTMF (RFC 2833/4733)
- NAT traversal: STUN / TURN / ICE
- Early-Offer vs Delayed-Offer
- Session timers, retries & refresh
3. Network Foundations Troubleshooting
- DNS A/SRV/NAPTR
- DHCP Options 150/66
- NTP drift issues
- LDAP sync & authentication failures
- CDP/LLDP endpoint detection
- Firewall/NAT restrictions affecting signaling/media
4. Endpoint & Registration
- Manual provisioning
- Self-provisioning
- Activation code onboarding
- Webex App / MPP onboarding
- Registration failure triage
DAY 1 HANDS-ON LABS — FOUNDATION DEPLOYMENT
- Deploy CUCM Publisher + Subscriber
- Configure DNS, NTP, DHCP option 150
- Register SIP endpoints via auto-registration & activation code
- Analyze SIP REGISTER & INVITE using utils network capture & CUBE debugs
- Troubleshoot registration failures (DNS, SRV, NAT, certificates)
- Validate media path & DTMF negotiation
DAY 2 — GLOBALIZED ROUTING, DIAL PLAN TROUBLESHOOTING, UNITY, USER MANAGEMENT
1. CUCM Globalized Call Routing
- Route patterns (traditional & +E.164)
- Translation patterns & transformations
- Local Route Groups (LRG)
- Time-of-Day routing
- CSS & Partitions
- Forced Authorization Codes
- Urgent Priority call matching
- Toll-fraud mitigation
- IPv4/IPv6 routing logic
2. CUCM Monitoring & Troubleshooting Tools
- Dialed Number Analyzer (DNA)
- RTMT call diagnostics
- Call flow tracing (SDL/SDI)
- SIP ladder debug on CUCM
3. Unity Connection
- Mailboxes & MWI
- Call handlers & routing rules
- SIP integration troubleshooting
4. On-Premises User Management
- LDAP sync & authentication
- RBAC roles
- Directory URI, ILS & GDPR replication
- Directory Connector
- Microsoft Azure Integration
DAY 2 HANDS-ON LABS — DIAL PLAN & UNITY
- Build a multi-site globalized dial plan
- Implement LRG, ToD routing & FAC
- Configure Unity voicemail & MWI
- Use DNA to troubleshoot failed calls
- Break-fix: CSS misconfig, blocked patterns, wrong translations
- Resolve voicemail routing issues
DAY 3 — IOS XE GATEWAY, CUBE, SRST, MEDIA RESOURCES & INTEROPERABILITY
1. IOS XE Voice Gateway Fundamentals
- VoIP & POTS dial peers
- Codec preference lists
- DTMF methods
- SIP profiles & header manipulation
- Voice translation rules
- Redundancy (server groups, DNS SRV)
2. CUBE Enterprise Features
- TLS secure SIP trunks
- Media flow-around vs flow-through
- SIP header & signaling modifications
- DTMF interoperability
- EO/DO negotiation
- URI dialing & E.164 pattern maps
- Dial-peer groups
- Hunt-stop troubleshooting
- Multi-VRF voice deployments
- LTI transcoders
3. UCME & SRST
- Deploy UCME
- Configure SIP SRST
- Failover & fallback routing
4. IOS XE Media Resources
- Transcoders
- Conference bridges
- MTP & redundancy
DAY 3 HANDS-ON LABS — CUBE / SRST / MEDIA
- Configure a complete CUBE PSTN gateway
- Deploy TLS/SRTP secure trunking
- Implement E.164 & URI routing
- Debug dial-peer matching & DTMF issues
- Simulate WAN failure & test SRST
- Configure MTP, transcoder, conferencing
- Analyze media/signaling with:
- debug ccsip messages
- debug voip ccapi inout
- show call active voice
DAY 4 — EXPRESSWAY MRA, B2B, ENCRYPTION, HYBRID SERVICES & CLOUD TROUBLESHOOTING
1. Expressway Core Architecture
- MRA registration flow
- Traversal zones & firewall design
- DNS A/SRV/NAPTR for B2B
- Certificates & ACME automation
- Zone encryption & media policies
- IPv4 ↔ IPv6 signaling/media interworking
2. Expressway Troubleshooting
- MRA registration failures
- TLS handshake & certificate issues
- Traversal zone misconfigurations
- ICE media path failures
- NAT traversal & port constraints
- SIP routing & search rules
3. B2B Collaboration
- Neighbor zones
- DNS zones
- Transform rules
- SIP trunk integration
- Video interop scenarios
4. Cloud Connected UC + Hybrid Services
- Directory Connector
- Hybrid Calling for on-prem endpoints
- Cloud user provisioning & RBAC
- Meetings & Messaging troubleshooting
- QoS, MOS/Jitter/Packet-loss analysis
DAY 4 HANDS-ON LABS — MRA & B2B
- Deploy Expressway-C/E
- Configure MRA & register remote endpoints
- Build B2B calling using SRV/NAPTR
- Break-fix cert issues & traversal failures
- Validate media path & ICE flows
- Enable Hybrid Calling for on-prem devices
- Generate meeting failures & troubleshoot
DAY 5 — WEBEX CALLING, WEBEX CONTACT CENTER, CONNECTED UC MIGRATION, APIs & AI
1. Webex Calling Architecture
- Trunks, route groups & dial plans
- Operating modes
- Multisite routing & location design
- Toll-fraud prevention
- Survivability: SRST / Local Gateway (LGW)
2. Webex Contact Center (Cloud CX)
- Channels, queues, teams
- Voice flow design
- Digital channels (chat, email, SMS, social)
- PSTN options: LGW, CCP, Webex Calling
- Routing logic, skills & agent behavior
- Supervisor tools, recording & compliance
3. Connected UC for On-Prem to Cloud Migration
- Migrating CUCM dial plan to Webex Calling
- Hybrid numbers & directory sync
- Reusing on-prem gateways as Local Gateway
- Cloud Connected UC analytics for migration readiness
- Identity & device migration
- Coexistence between CUCM and Webex Calling
- Troubleshooting hybrid call routing
4. Advanced Integrations & APIs
- Webex REST APIs (Calling, Messaging, Meetings)
- People & Events APIs
- Webhooks
- SCIM provisioning
- OAuth token workflows
- CRM/ITSM integration patterns
5. AI in Webex Collaboration
- Meeting & messaging summaries
- Noise removal & optimization
- Agent assist insights
- AI Agent & workflow automation
- Custom AI-driven event triggers
DAY 5 HANDS-ON LABS — ADVANCED FLOW, MIGRATION, API & AI
- Configure Webex Calling dial plan with LGW
- Test PSTN failover & survivability
- Build migration-ready hybrid dial plan
- Create Webex Contact Center call & digital flows
- Build callback routing
- Integrate external CRM using HTTP Request
- Deploy webhook event notifications
- Explore AI insights & agent assist
- Create simple API reporting integration
Labs Outline
Related Certifications
CCNP Collaboration Certification
Follow-On Courses
CCNP Collaboration Certification
F.A.Q
1. What is the Cisco CCIE Collaboration course about?
The Cisco Certified Internetwork Expert (CCIE) Collaboration course focuses on expert-level knowledge and hands-on skills required to design, deploy, operate, and troubleshoot complex enterprise collaboration solutions. It covers Cisco Unified Communications Manager (CUCM), Unity Connection, IM & Presence, Expressway, Webex, QoS, and automation — preparing professionals to handle end-to-end collaboration infrastructures at scale.
2. Who should take this course?
This course is designed for:
Senior collaboration engineers and architects
Unified Communications and VoIP specialists
Network engineers managing large-scale voice, video, and conferencing environments
Professionals preparing for the Cisco CCIE Collaboration Lab Exam (v3.1)
It’s ideal for individuals aiming to become recognized Cisco experts in unified communications and enterprise collaboration.
3. What are the prerequisites for CCIE Collaboration training?
There are no formal prerequisites for the CCIE Collaboration certification. However, it is highly recommended that participants have:
Valid CCNP Collaboration knowledge level
5+ years of hands-on experience with Cisco Collaboration and Unified Communications technologies
Solid understanding of network infrastructure, QoS, SIP, RTP, and troubleshooting tools
Completion of CLCOR (350-801) as a foundation
4. What topics are covered in the CCIE Collaboration training?
The course provides deep, hands-on coverage of:
Cisco Unified Communications Manager (CUCM) advanced call routing, SRST, and mobility
Cisco Unity Connection and IM & Presence integration
Cisco Expressway for B2B and Mobile/Remote Access (MRA)
Cisco Webex App, Webex Meetings, and Hybrid integrations
Quality of Service (QoS), troubleshooting, and diagnostics
Collaboration security, encryption, and certificate management
Cisco automation and programmability tools for collaboration
5. Does this course prepare me for certification?
Yes. This course prepares you for the Cisco CCIE Collaboration v3.1 certification, which consists of:
Core Exam: 350-801 CLCOR (Implementing and Operating Cisco Collaboration Core Technologies)
Lab Exam: An 8-hour hands-on lab that tests your ability to plan, design, deploy, operate, and optimize complex collaboration networks.
Earning the CCIE Collaboration certification demonstrates mastery of Cisco collaboration technologies and is one of the most respected credentials in the networking industry.
