We help startups to ideate, design, develop, evaluate and launch apps keeping in mind their expectations and constraints with regard to costs and timelines.

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  • admin@vbcnetworking.com

Cisco UCCX Training

Cisco’s Unified Contact Center Express (Unified CCX)

In this course, you’ll gain an understanding of Cisco’s Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product.

 

What is included:

  • 5-days intensive instructor-led
  • 200 hours of dedicated lab access
  • Dual CCIE certified instructor
  • 2-year retake policy
  • 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access.
Request for Information
Course Course DateLocationRegister
Cisco UCCX Deployment Training05-18-2026 9:30 amOnline (Live) – Eastern Standard Timezone GMT -5Register
Cisco UCCX Deployment Training07-20-2026 9:30 amOnline (Live) – Eastern Standard Timezone GMT -5Register
Cisco UCCX Deployment Training09-21-2026 9:30 amOnline (Live) – Eastern Standard Timezone GMT -5Register
Cisco UCCX Deployment Training11-16-2026 9:30 amOnline (Live) – Eastern Standard Timezone GMT -5Register

CCIE Collaboration 3.2 Topology

F.A.Q

1. What is the Cisco UCCX Deployment Training course about?

The Cisco Unified Contact Center Express (UCCX) Deployment Training course provides comprehensive, hands-on instruction for deploying, configuring, and managing Cisco’s UCCX platform. It covers key concepts such as call flow scripting, application management, agent configuration, queue management, reporting, and system troubleshooting—helping you build and maintain a complete contact center solution for small to mid-sized organizations.

2. Who should take this course?

This course is ideal for: Contact Center engineers and administrators responsible for deploying or managing Cisco UCCX environments System integrators and voice engineers working on Unified Communications and Contact Center solutions IT professionals seeking Cisco UCCX certification or preparing for roles in UCaaS and CCaaS engineering Organizations transitioning from legacy PBX or call center platforms to Cisco Unified Contact Center Express

3. What are the prerequisites for enrolling in this course?

Before attending this training, participants should have: Basic understanding of IP telephony and Cisco Unified Communications Manager (CUCM) Familiarity with Cisco Unified Contact Center Enterprise (UCCE) concepts (optional) Experience with Windows Server, networking, and VoIP fundamentals Completion of CLCOR (350-801) or equivalent Cisco collaboration foundation is recommended

4. What topics are covered in Cisco UCCX Deployment Training?

This course includes both theoretical and hands-on modules such as: UCCX architecture and deployment models Cisco Finesse setup and agent management Application Editor scripting and call flow design Prompt, queue, and trigger configuration Skill-based routing and contact service queues Real-time and historical reporting using CUIC Troubleshooting, backup, and system maintenance

5. Does this course prepare me for Cisco UCCX certification?

Yes. This training helps you prepare for Cisco UCCX certification paths and validates your skills in deploying and managing Cisco Unified Contact Center Express environments. It is a valuable stepping stone toward advanced certifications like CCNP Collaboration or Cisco Contact Center Specialist and is ideal for professionals aiming to enhance their expertise in Cisco contact center deployment and operations.
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We help startups to ideate, design, develop, evaluate and launch apps keeping in mind their expectations and constraints with regard to costs and timelines.

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  • 376 Birchmount Rd, Scarborough, M1K 1M6, Canada
  • admin@vbcnetwork.com

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